FAQ

A local courier service that means business... and takes care of yours!

Q. How long have you been in business?
A. West Direct was founded in 1990 and our executive team has nearly a century of combined experience in the industry.

Q. Who are your clients?
A. We are proud to count the following companies among the many great businesses we work with:

• Acklands Grainger
• Calgary Health Region
• Data Business Forms
• Devon Energy
• General Fasteners
• Gowlings
• Grand & Toy
• I-Dent Group
• KPMG
• Paramount Resources
• SAIT
• Yellow Pages Group

Q. How are you different from other Calgary courier services?
A. We set ourselves apart with our innovative and efficient Hub and Spoke delivery system; our real-time GPS tracking; our paperless and hassle-free DirectIT delivery software and our fully customizable suite of services. We’re a large company with a small-company feel, which means our customer service is second to none. We’re environmentally-conscious and give back to our communities.

Q. What levels of service do you offer?
A. We offer HubTime service for regular priority deliveries, which includes Core Mail, delivering your downtown letters and packages quickly and cost effectively; and Time Call, designed for non-priority deliveries. For express deliveries, we offer ExpressTime service, which bypasses the hub of the Hub and Spoke system, sending your delivery straight through to its destination. For packages needing truck delivery or specialized handling, our BigTime service is perfect.

Q. What are your rates?
A. Because we tailor our services to the needs of each customer, our rates are not set in stone. We’re very competitively priced and are more than willing to discuss flexible pricing scenarios with you.

Q. How large is the company?
A. In our nearly 20 years of service, we’ve managed to bring together a group of the most experienced and dedicated people you can find in the industry. We have many talented employees and pride ourselves on retaining the high level of customer service we’ve had since day one. We are committed to true customer relations and community spirit.

Q. Are you environmentally-friendly?
A. At West Direct, we are serious about environmentally-conscious innovation. Our Hub and Spoke delivery model integrates the use of zero emission bicycle couriers into the completion of virtually all of our downtown deliveries. Behind the scenes, our electronic order entry, dispatch and invoices allow us to operate without any waybills or hard copy invoices. Our office operates under an energy savings program.

Don't see your question answered here? Call us at (403) 264-6666.