Testimonials

A few nice things our clients had to say about us

 

02/11/2015

 Hello Everyone at WestDirect,

 

I use your services many times a day to deliver time sensitive documents and every single time your drivers arrive by the time indicated, often with time to spare.  I don’t know how you do it and I wanted to say thank you very much to everyone who makes this happen.  It takes a weight off my mind knowing that I can rely on your courier services.

 

Thank you!!!!!!!!!!

 

Christie

 

10/20/2014


As you've seen in the news, the Ebola virus is something that Healthcare in North America has to be prepared for. Alberta Health Services is vast in size and Transportation services is integral in providing patient care.

Our Calgary Warehouse has supplies that are required for our staff to safely triage and care for patients. A requirement for delivery today from the Calgary Warehouse to locations in High River, Lethbridge and Medicine Hat was passed to me at about 14:00 this afternoon.

I called West Direct at about 14:15 and spoke with Maria I believe was her name. I'd shared the requirement for a 5 ton truck with same day, out of the city, after hours delivery to 3 different cities. She took all the info and in about 60-90 seconds, I had the 3 job numbers she'd entered. I'd also asked her to give me a call back with an eta of arrival at the Warehouse of the truck. She called back in about 10 minutes and informed us the truck would be there in about 10 minutes.

Five minutes after her call back, the truck arrived and Keith was the driver. He loaded the 3 skids of stock and gave me his cell #. I'd asked for it as he arrived before I'd been able to finalize the contact #'s at the 3 delivery sites yet. He pulled out at about 15:00. I was able to text the contact #'s at about 15:30 to him so he could call when he was 10 minutes away. He made sure he replied that he got the message. I'd passed his cell# to the 3 people responsible for receipt of the deliveries. I know for sure he'd been in contact with the Medicine Hat person and worked something out with timing of when he'd call as he got close.

 Can you pass a Thank You to Maria and Keith from me. From my call to West Direct till the goods left was about 45 minutes which is not good service, it's Great service. They made my job much easier with how quickly our request was handled and that had a ripple affect on numerous other people and patient care areas at the delivery sites as well.

09/11/2014 

Just wanted to pass along my most sincere thanks this afternoon to driver (biker) 880 on his can-do attitude for the delivery to Faas Architecture on Job 7494290.  I was absolutely horrified when I verified the address while he was here to find the destination was just slightly out of the core, but he was willing to bike it there!  Not only that, but I’m very grateful for the on-time delivery too!Can you please pass this onto him and his supervisor for a job well done from an extremely happy customer!

Jon Calon, Print Three

09/04/2014

On Sept 3/14 we were short most of our driving fleet, so we turned to West Direct to help us out, and so you did  :)We just received this feedback from our long standing customer Tourism  Calgary about Nickola driver # 083 (see below) Also, I would like to add that Magda # 034 is a super guy and is always here on time, and that driver # 036 is also punctual and efficient, with our time critical freight.

Tina Brayall , TNT

customer service is impeccable. They are always willing to help out and they know what job we are talking about because they have their system automated."
Chris Gillis, I-Dent Group

"West Direct was the only group that could take care of our business. They had the fleet size that could handle our amount of deliveries and pickups."
Monty Whitney, Calgary Health Region

"The single best thing is their commitment to the service they provide and their ability to do that on a daily basis. They have a high level of professionalism, from management down to the individual courier who comes into our office."
Rob Fellman, Data Business Forms

"It is easy to train people on their shipping system. It is so user-friendly. They have great couriers and if there is an issue, they try to get on to it pretty quickly."
Shawna Campbell, Gowlings

West Direct Express Courier Ltd. | Po Box 121, Suite 1 K , 200 Barclay Parade S.W., Calgary, Alberta, T2P 4R5 | info@westdirect.ca | Phone: 403-246-6666 | Fax: 403.264.6672
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